Shipping & Returns
We offer free shipping on all orders. Orders are shipped within indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.
When order is shipped, shipment confirmation email will be sent. Carrier will call to set up a delivery appointment.
Curbside Delivery: Driver will offload your item to the curb at the end of your driveway for curbside delivery. Signature is required.
White Glove Delivery: Driver will place your item inside your home or designated spot and remove packaging from the premise (read details). Please contact us for a quote.
We only ship to addresses within the contiguous 48 states of the US. If you live outside United States (i.e. Canada, Alaska or Hawaii), but have a stateside address, we can ship your order there.
We ship to the address on order. Please provide working daytime phone number for the freight company to make delivery appointment with you. Should any delay occur due to incorrect contact information, customer will be responsible for the incurred storage fee.
Extraordinary delivery requirements (ex: flight of stairs) may necessitate an additional fee from the carrier.
If you're not satisfied with your order, you may return it within 14 days of your receipt of merchandise for a refund of purchase price minus round trip shipping fee.
Return shipping fee is customer’s responsibility and are non-refundable. Shipping fee originally paid on your order is non-refundable.
Return shipping fee varies on your item and location and can only be determined once return request is received.
We review and handle all returns on a case by case basis.
In order to return, all item(s) must be:
In new/unused/original condition, Packed in original boxes complete with all tags, instructions, and inserts
All items will be inspected upon return. A restocking fee will apply, at 20% of the purchase price, for any items not returned in their original condition.
Return authorization and instructions will be provided by our customer service. Please contact us to initiate a return or to receive assistance on any issues or concerns.
Please allow 5 to 10 days following receipt of the return items for a refund to display on your credit card statement. Refunds will be issued to the original method of payment.
Custom orders of any kind (fabric color, wicker finish, dimensions, upholstery, etc.) cannot be returned.
Follow our inspection guide email to inspect your delivery upon receipt.
In the unlikely event that an item you ordered arrives damaged or is defective, we hope you'll allow us to replace the parts at no charge instead of returning the product. If you wish to return, you may return it for a replacement or a full refund, as long as you report the issue within 3 days after delivery of the item. Please contact our customer service for assistance and we’ll make it right.
If you are feeling hesitant about purchasing furniture online, we can help you.
Unsure about color choices? We will be happy to provide wicker and/or fabric samples. Request samples to firstname.lastname@example.org
How does it really look? View photos from our customers on our blog and Facebook. These photos help provide our customers get a sense of what the furniture looks like in person and in homes.
Concerned about sizing? Dimensions charts are available on each product page and product information page for your reference.
Need a peace of mind? We're confident about our product and back it with 3 year warranty. Read our warranty policy.
You'll receive great care when you purchase from us - just like over 80,000 satisfied customers have!
If you have any questions or concerns, please contact our customer service team for prompt assistance.