FAQ (Frequently Asked Questions)
Please read below for mostly asked about topics. If you don’t find what you’re looking for, contact us and we will assist you in the right direction.
Q: Can I order by phone?
Yes, you sure can. Call us at 1-866-374-8195. We're available from 7:30 a.m. to 5 p.m. PST, Monday through Friday.
Q: What are your shipping costs?
Curbside delivery is free on all orders.. Please contact us for a quote on white glove delivery.
Q: Do you offer price matching?
We offer a price match option on almost any product from other websites. In order to qualify for a price match consideration, please contact us.
Q: How long does it take for an order to ship?
We usually ship within 7-8 weeks of receiving a cleared payment. Each order is treated like a custom order as we assemble the cushions and furniture pieces to the item ordered. Once the furniture set is arranged, it is scheduled to ship according to its place in the shipping queue. Lead time varies depending on the number of orders already in the shipping queue.
Q: Do you ship to Hawaii?
Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the
continental United States (i.e. Canada or Alaska) but have a stateside address, we can arrange to ship your order there.
Q: What is your lead time?
Our lead time varies on season and stock-level. Please check ‘estimated delivery time’ on the item page.
Q: What should I expect during delivery?
Delivery is curbside delivery. Carrier will unload at the end of your curbside. Signature is required. If you require white glove service, be sure to select during delivery option when you place your order. Please follow our inspection instructions emailed to you to inspect your delivery upon receipt. Damaged or defective furniture sets qualify for a refund only if you refuse the items at the time of delivery.
Q: What does it mean when item is back ordered?
If your order has back ordered items, we will wait to ship your item until all the items are in stock. The shipping charge included in your order is for one shipment only. If you prefer to have multiple shipments, additional shipping charges will be applied.
Q: For dining set, minor assembly is required. Do you have instructions?
All of our sets come assembled. Minor assembly is required for dining tables which you’ll find printable instructions here.
Q: Do you accept returns?
We want you to be happy with your order. If you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price minus shipping fees. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Please read our return policy here.
Q: How about exchanges?
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.
Q: What if I’m interested in ordering for my business?
We would be happy to discuss trade, contract and wholesale programs with you. Please contact firstname.lastname@example.org with your questions or orders.
Q: How do I care for wicker furniture? How do I clean it?
Wicker furniture can be simply hosed off and allowed to dry. Use mild liquid soap for washing and rinse. Water repellent cushions covers can be washed by hand or machine and air dried.
Q: What do I do in winter with the product?
Our wicker furniture is all-weather and rust proof. To make them last even longer, we recommend covering it up with a patio cover during winter or severe weather conditions.
Q: What kinds of materials are used in the product?
Frames are constructed of powder coated aluminum know for being sturdy, yet light weight. All-weather wicker is made of polyethylene fiber and carefully woven by hand. For specific details, please contact our customer service.
Q: How do I care for the cushions?
Cushion covers un-zip for easy cleaning. Please wash by hand or machine wash in cold water. Do not use dryer, but allow them to air-dry. Cushion foams can be rinsed and set to dry in sun. Placing it on the side and leaning them against a wall speeds up drying.
Q: Can I paint the wicker?
No, we do not recommend painting the wicker. Wicker can be ordered in different colors as special orders. Please contact our customer service for more details.
If you have any other questions, please contact our customer service by calling 866-374-8195.