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Shipping & Returns

Shipping


We offer free shipping on all orders. Orders are shipped within indicated lead time of receiving cleared payment. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.


When order is shipped, shipment confirmation email will be sent. Carrier will call to set up a delivery appointment.



  • Curbside Delivery: Driver will offload your item to the curb at the end of your driveway for curbside delivery. Signature is required.


  • White Glove Delivery: Driver will place your item inside your home or designated spot and remove packaging from the premise (read details). Please contact us for a quote.


  • We only ship to addresses within the contiguous 48 states of the US. If you live outside United States (i.e. Canada, Alaska or Hawaii), but have a stateside address, we can ship your order there.


    We ship to the address on order. Please provide working daytime phone number for the freight company to make delivery appointment with you. Should any delay occur due to incorrect contact information, customer will be responsible for the incurred storage fee.


    Extraordinary delivery requirements (ex: flight of stairs) may necessitate an additional fee from the carrier.




    Returns


    We want you to be happy with your purchase.


    Customer satisfaction is our #1 priority and we are proud of our 99 +% satisfaction rating from over 70,000 customers who have purchased and enjoyed our furniture in the past 7 years. We continue to strive to provide positive experience for all of our customers.




    If you are feeling hesitant about purchasing furniture online, we can help you.


  • Unsure about color choices? We will be happy to provide wicker and/or fabric samples. Request samples contact@ohanadepot.com


  • Want to see our furniture in action? View photos from our customers on our blog and Facebook. These photos help provide our customers get a sense of what the furniture looks like in person and in homes.


  • Concerned about sizing? Dimensions charts are available on each product page and product information page for your reference.




  • We always do our best to take care of our customers. Once you receive your order and are not satisfied, you can return it.


  • We review and handle all returns on a case by case basis.


  • Return authorization and instructions will be provided by our customer service. Please contact us to initiate a return.


  • Return must be requested within within 14 days of receipt of merchandise for a refund.


  • Products must be returned in original condition in the original packaging as carrier refuses merchandise that is not properly boxed.


  • Return shipping fee will be determined based on your location and will be deducted from the total refund.


  • We review and handle all returns on a case by case basis. If merchandise shows wear and tear upon return, restocking fee may be applied.


  • Once returned merchandise is received, it will take approximately 1 to 2 weeks for refund to process.




  • You'll receive great care when you purchase from us.




    If you have any questions or concerns, please contact our customer service team for prompt assistance.




    Damages


    Follow our inspection guide email to inspect your delivery upon receipt.


    If merchandise is damaged, please contact customer service immediately to report damage. Customer service will provide instructions to follow thereafter.